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Global Energy Technology Leader Digitizes Oilfield Service Competency Management

Case Study: Global Energy Technology Leader

This global energy technology leader, with over 55,000 employees, operates across more than 120 countries, supporting both the energy and industrial sectors. As part of its mission to drive energy solutions forward, the organization’s workforce relies on advanced skills and certifications essential for safe and efficient operations. Serving both renewable and conventional energy markets, the company recognized the critical need to digitize its industrial, energy technology, and oilfield service competency program, ensuring streamlined management of complex skill requirements across its operations.

Challenge

Relying on paper-based and disconnected systems, the organization faced significant challenges in efficiently tracking and managing energy and oilfield services competency and compliance records across its global operations. To improve frontline employee scheduling, support career mobility, streamline training, and meet dynamic customer and regulatory requirements, they recognized the need for a centralized digital platform to manage these critical records.

Objectives

Digitize Industrial, Energy Technology, and Oilfield Services Competency Processes

With an integrated skills and competency management system, streamline the tracking of complex skills, compliance, assessments, and training data across local and global teams. By digitizing competency records, the organization aimed to reduce administrative burden, improve efficiency, and eliminate manual data tracking.

Enhance Safety and Incident Prevention

Ensure each frontline employee’s competency is tracked, managed, and validated to dispatch employees based on proficiency, meet customer requirements, and minimize the risk of safety incidents on the job site.

Align Training and Development to Business-Critical Skill Gaps

With a centralized view of workforce skills, the company aimed to identify skill gaps and enable a more robust training program across job roles to upskill, reskill, and cross-skill, aligning training with business objectives and initiatives.

Foster Continuous On-The-Job Training and Career Growth

Make career mobility opportunities more transparent and accessible to employees by giving a more transparent view of their certifications, training, and skills development needs for current and future roles across the industrial and energy technology, as well as oilfield services business units.

Optimize Scheduling and Resource Deployment

Use industrial, energy technology, and oilfield competency insights across the workforce to guide scheduling and resource allocation. This helps to ensure the right person is deployed for the right job at the right time, enhancing operational efficiency, customer satisfaction, and productivity.

Streamline Competency and Compliance Data in One Robust System

Kahuna integrates seamlessly with your existing technology to stack to provide a centralized source of truth for competency, compliance, and operational data. This energy technology organization leverages integrations with Workday, SumTotal, ServiceMax, and ServiceMax Field FX. Learn more about Kahuna’s integrations here. 

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Solution: How Kahuna Helped

With Kahuna’s oilfield service competency management platform, this leading energy technology organization can improve the safety of the work environment, the quality of work performed, and overall productivity to better meet business goals.

Centralized Skill Tracking and Compliance

Kahuna’s competency management platform integrates with systems across the organization, helping to streamline and capture skills, training, compliance, and operational data into one single source of truth. With Kahuna’s digital platform, the company eliminated the manual tracking of competency, proficiency, training, and certification records across operations.

Enabled Validated, Accurate, Real-Time Compliance Data

Employees and leaders now have access to real-time, accurate skills and compliance data, ensuring each employee is validated and proficient in their skills and qualifications before being deployed to the job site.

Customized Training and Optimized Investments

By identifying skill gaps, Kahuna’s oilfield service competency management platform enabled the organization to create more strategic training programs to address specific business needs and skill gaps, reducing unnecessary training spend and elevating business planning with predictive skill demand forecasting.

Enhanced Safety and Reduced Operational Costs

With an oilfield service competency system, dispatching based on proficiency level and job requirements ensured that only the most qualified individuals were dispatched to the job site, lowering the risk of safety incidents. This also helped to decrease costs of poor quality by reducing the number of incidents caused by a lapse in protocol and not following procedures.

Quickened Time to Productivity for Technicians

With a streamlined approach to industrial, energy technology, and oilfield service competency management, the organization was able to accelerate the time it takes for technicians to reach full productivity by targeting training to specific skill gaps or job requirements. This not only improved efficiencies with onboarding new hires but also helped to build a more steady pipeline of skilled employees for future demands.

ACCURATE, REAL-TIME SKILLS DATA

Ensure the Right Person Is Dispatched for the Right Job

Learn how digitizing your energy technology and oilfield service competency management program provides real-time, validated skills data to ensure efficient and safe operations. See how Kahuna supports critical operational processes such as:

  • Competency Assurance
  • Scheduling and Dispatching
  • Training and Development

Benefits of Kahuna for Industrial, Energy Technology, and Oilfield Service Competency Management

  • Improve workforce readiness and skill visibility with real-time insights into technician skills, enabling managers to make more precise job assignments and dispatch decisions based on validated skills and proficiency data.
  • Reduce the cost of poor quality by matching skilled technicians to the right jobs. Kahuna minimizes the chances of rework and customer dissatisfaction, helps to lower costs associated with poor quality, and enhances the efficiency of operations.
  • Optimize resource allocation with transparent and accessible skills data available in Kahuna. Leaders can make more informed decisions on how to allocate and dispatch resources based on qualifications, fill gaps in the event of unexpected absences, and scale to quickly meet fluctuating customer demands.
  • Reduce training and onboarding costs by targeting training to close specific skill gaps. This helps to streamline and reduce unnecessary training, accelerate onboarding, and reduce expenses.
  • Ensure safety and compliance with Kahuna’s detailed documentation of training, certification, and qualification data.  With this granular data insight, only the most qualified individuals are dispatched to the job site, and the regulatory audit process is simplified, made more efficient, and the risk of penalties is reduced.
  • Continuously develop skills and increase retention with transparency into skills, proficiency levels, and development opportunities, enabling technicians to own their career ladder within the organization. Encouraging reskilling, upskilling, and cross-training enables career mobility, supports employee retention, and strengthens workforce readiness and agility.
  • Increase customer satisfaction and brand reputation by delivering services with skilled, qualified, and efficient personnel. Using validated skills data to dispatch the right technician for the right job helps improve the customer experience and overall job satisfaction.

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