Skills-Informed Shift Scheduling
Improve Operations With Skills-Based Scheduling & Staffing
Staff every shift with qualified, capable frontline employees. Improve quality, safety, and balance across teams with scheduling decisions informed by real, validated skills data. A skills-based approach keeps the workforce engaged and ensures every assignment supports productivity and performance.
Rework, Quality Escapes, Safety Incidents, & Misused Capacity
Traditional workforce scheduling tools for the frontline often focus on availability, not ability. Without skills-informed scheduling, organizations face inefficiencies, safety risks, and underused talent.
Rework & Overtime Costs
When worker qualifications aren’t verified, mistakes and rework drive up costs. Without real-time visibility into available skills, teams often depend on overtime or contractors to keep operations running.
Worker Disengagement
Skilled and highly trained employees may be stuck doing basic tasks, while critical work waits. Without qualification-based staffing, top talent is underused and engagement suffers.
Quality & Safety Issues
Assigning unqualified workers to complex tasks leads to quality issues and safety risks. Rework, waste, and potential harm to workers or customers all erode trust and profitability.
Slow Decision-Making
Without connected skills data, leaders spend valuable time cross-checking spreadsheets and systems to confirm worker qualifications, delaying scheduling decisions and response times.
Improve Productivity & Drive Measurable Outcomes
Skills-based scheduling delivers significant results in quality, safety, and efficiency.
> 10%
Less Service Rework
A Fortune 1000SM organization with an international, highly technical field service workforce cut service call rework by more than 10% through gap-focused operational skilling strategies.
40%
Reduction in Management Hours
A worldwide leader in tools achieved a 40% reduction in frontline resource management hours, enabling quicker response times and minimizing downtime worth over $3 million.
70%
SLA Compliance Improvement
A global digital commerce provider improved service-level agreement (SLA) compliance by 70% and saved over $7 million by upskilling frontline workers and reducing reliance on contractors.
20+
Hours Saved per Transfer
One of the largest nonprofit health systems in the southwest eliminated over 20 hours of redundant orientation and assessment for each nurse transferring between units.
Leverage Skills-Based Scheduling for Workforce Optimization
Position the right frontline employee in the right place at the right time—every shift, every site. Real-time, validated skills data powers smarter scheduling decisions that boost engagement, productivity, and efficiency.
Improve Scheduling Efficiency
Streamline shift planning with automated matching that assigns the right person to every task. Reduce manual checks across HR, training, and compliance systems for faster, more accurate scheduling.
Increase Quality & Safety
Match validated skills to every task to reduce rework, errors, and safety incidents. Drive better quality outcomes, stronger SLA performance, and consistent results across shifts and sites.
Limit Overtime & Contractor Costs
Gain clear visibility into internal skills and capabilities to fill shifts confidently without relying on overtime or external labor. Protect your margins while maintaining balanced workloads.
Maximize Workforce Expertise
Engage and retain skilled employees by matching them to high-value work that fits their expertise. Assign foundational tasks to developing workers to build their experience and strengthen the team’s capability.
Anticipate Skills Gaps & Risk
Use real-time skills dashboards to spot potential capability or coverage risks before they impact operations. Upskill or hire proactively to maintain safety, quality, and readiness across sites.
Flexible Shift Scheduling: A Workforce Incentive
As indicated in Key to Productivity and Business Agility: Leveraging Data on Frontline Workforce Skills, a Kahuna and Mercer white paper, schedule flexibility ranks high on the list of values for frontline workers. Some employers take it seriously enough to use scheduling flexibility as a hiring and retention incentive. The key to making flexibility work is knowing your employees’ skills at a granular level, so shifts stay balanced and coverage gaps don’t appear.