Like many of you, we didn’t know what to expect when the workplace suddenly shifted into “virtual” mode. Specifically, how would it affect engagement in the use of Kahuna, our enterprise Competency Management Platform? It wasn’t long until we had the answer. We first started seeing an increase in helpdesk activity in the form of user inquiries. Mainly these were questions about the system and inquiries about supporting the roll-out of new competencies or new demographics. Planned projects did not stop, in fact, in all but one case they were accelerated. Ultimately, usage is up 40% year on year as defined by a combination of total users and weekly active users.
While the debate rages on about whether Learning and Development actually add value, we wanted to examine why we are seeing a higher level of engagement at this time. Ultimately, we looked at this from two different perspectives: the individual factor and organizational factor. We drew some conclusions after speaking with our customers and end-users. It’s pretty simple actually!
Individuals have found that they have the time and space to focus on keeping their skills and competencies up-to-date and viewable to their manager. Once we have achieved the new normal of a post-lockdown economy, a key benefit to the individual is that she can use a competency management system to showcase her skills and put her best foot forward in the undoubtedly uncertain near-term future.
Organizations have found that they need an empirical understanding of their employees’ capabilities. When an organization engages in workforce planning, tough decisions must be made, timely and pertinent data is required and it is essential that the impact on the organization of those decisions is understood. Where can they find the data on their employees’ capabilities?
When the COVID-19 pandemic ends and we have a new normal work environment, competency management will be an important tool for an organization to behave proactively, not reactively. Workforce skills and competencies can be a new, more-with-less currency between employer and employee. In addition, both employers and employees are building competence in a virtual and digital transformation of working life. A competency management system promotes and tracks this continual development as we advance into an altered future filled with new possibilities and opportunities.
Ready to build competence? Get in touch.